Everything you
need to know.

You don't place an order directly — you start with a quote request. Fill the form on our website (or WhatsApp us directly), and we'll come back with a curated proposal within one business day. Once you approve the proposal and branding, we move to production. Payment is confirmed before production begins.

Yes — in fact, this is how most of our clients order. A typical onboarding kit might combine a branded water bottle, a notebook, a tote bag, and a gourmet snack box. We curate the combination, handle all branding across every item, and pack everything into a single premium gift box. The MOQ of 25 applies to the assembled kit.

A typical order follows this timeline:

Day 1–2: Enquiry → proposal from us
Day 3–4: Branding artwork approval
Day 5–18: Production (varies by product and quantity)
Day 19–21: Quality check + dispatch

For standard orders of 25–200 units, plan for 3–4 weeks end-to-end. Large orders (500+) or rush requests — speak to us early and we'll plan accordingly. Diwali season adds 1–2 weeks — order by early September to be safe.

Absolutely. We keep your branding files, kit configuration, and product specifications on record. Reorders skip the design and approval stage entirely — just tell us the quantity and delivery address and we go straight to production.

Yes, for orders above 100 units we provide a branded sample for your approval before bulk production. For smaller orders, we share high-resolution digital mockups showing your branding on each product. Samples are charged at cost and adjusted against your final invoice on confirmation.

We support all major branding techniques, matched to each product type:

Laser engraving — metal bottles, power banks, pens, keychains
UV printing — hard-surface products, phone stands, coasters
Screen printing — tote bags, apparel, notebooks
Embroidery — caps, jackets, premium apparel
Debossing / Foil stamping — notebooks, leather goods, packaging

We recommend the appropriate method for each product — never just default to whatever is cheapest.

Once you confirm the order, we'll share a simple briefing form where you upload your logo files (we accept AI, EPS, SVG, or high-resolution PNG) and specify brand colours (Pantone or hex codes). If you have a brand guideline document, send that too. Our in-house team handles the rest — we never outsource artwork preparation to third-party print shops.

We stand behind our branding quality completely. Before dispatch, every order goes through a physical quality check — we inspect a sample from each batch for colour accuracy, print alignment, and finish durability. If anything doesn't meet the approved standard, we redo it. If a quality issue reaches you, we replace the affected items at no charge. No arguments, no conditions.

Yes, always. We create high-fidelity digital mockups for every product in your order before a single unit goes into production. You'll see your exact logo, in your exact colours, on each item — with placement dimensions. Production only begins after you give written approval.

Yes — we offer individual name personalisation on selected products (notebooks, bottles, card inserts) for orders of 50+ units. This works especially well for onboarding kits where a hand-written-style name on the gift box creates a strong first impression. Share the name list with us in a spreadsheet and we handle the rest. There is a small per-unit surcharge for personalisation.

Yes — this is one of our core capabilities. We can ship each gift individually to hundreds of different addresses across India simultaneously. We'll share a simple address collection link you can send to your team — they fill it themselves and we import the data directly. No spreadsheet chasing, no manual data entry on your end.

We deliver pan-India — all major metros and most tier-2 cities. Bengaluru deliveries are fastest (same-city courier, 1–2 days after dispatch). For the rest of India, standard courier transit is 3–5 business days depending on the destination.

Yes. Once dispatched, you receive a tracking link for every shipment — individual tracking per address for multi-location deliveries. We proactively flag any delivery exceptions rather than waiting for you to chase us.

We take full responsibility. Share a photo of the damage via WhatsApp or email and we'll arrange a replacement within 3–5 business days at no charge.

Currently, we ship within India only. International shipping is on our roadmap for 2026. If you have an immediate need, reach out directly and we'll explore what's possible.

We currently carry 200+ SKUs across categories including drinkware, gourmet, stationery, tech, apparel, wellness, eco-friendly products, and premium packaging.

Yes, for orders of 100+ units. Share a reference and we'll source, quality-check, and brand it. Custom sourcing adds 1–2 weeks.

Yes — gourmet and food gifting is one of our strongest categories, particularly for Diwali and New Year.

Yes — our full catalogue is available at themintbox.in/catalog. Browse by category, occasion, or budget range.

No. Our quotes include everything: product cost, branding, quality check, packaging, and standard logistics. What you see on the quote is what appears on the invoice.

Yes, always. Every invoice is fully GST-compliant with our GSTIN, HSN codes, and applicable tax breakdowns.

First-time orders: 50% advance on confirmation, 50% before dispatch. Repeat clients: 30-day credit terms on request.

Yes — pricing scales with volume. 100+ units receive a meaningful discount, 500+ get our most competitive rates.

Yes — we have a dedicated eco-friendly range including cork, bamboo, seed paper, jute bags, recycled notebooks, and plastic-free packaging.

Currently we provide material sourcing documentation for eco-range products. Full carbon footprint reporting is on our 2026 roadmap.