Terms of Service

Product listings on the Site are illustrative. Photographs, colours, packaging, and accompanying items are indicative of what the final gift will look like, but minor variations are inherent in handcrafted and branded products and do not constitute a defect.

Unit prices shown on the Site are starting prices and do not include GST, branding charges, or shipping unless explicitly stated. The final price for your order is fixed only in the written quote we share with you in response to your enquiry. We quote everything upfront. The number we quote is the number on your invoice.

We may add, remove, or modify products in the catalogue at any time. If a product you have already quoted on becomes unavailable, we will offer a comparable replacement or refund the corresponding portion of any advance.

A quote is valid for 14 days from the date we send it, unless explicitly stated otherwise. After that, raw material or vendor pricing may have shifted and we may need to re-confirm.

Most products carry a minimum order quantity (MOQ) of 10 units. Curated hampers and fully-branded boxes typically have an MOQ of 25 units. Specific MOQs are confirmed in your written quote.

An order is formally accepted only when you confirm the quote in writing (by email or WhatsApp) and pay the advance described below. Until then, an order is not considered placed.

Unless agreed otherwise in writing, our standard payment terms are:

• 50% advanceon confirmation of the order — this covers procurement of raw materials and branding setup.
• 50% balance before dispatch, payable on sharing of the final invoice and pre-dispatch quality-check images.

Custom net-payment terms may be agreed for enterprises with established procurement processes. Any such terms are recorded in writing in the quote.

Payment may be made by bank transfer (NEFT / RTGS), UPI, or credit/debit card via our payment gateway. Bank charges and gateway fees, if any, are absorbed by us.

Once an order is confirmed, we share digital mockups of branded items (boxes, packaging, on-product print) for your approval. We will not proceed to bulk production without your written sign-off on the mockup.

For first-time orders or new product categories, we ship a physical sample on request, charged at the unit price plus actual courier costs. Sample cost is credited against the final invoice if you proceed with the bulk order.

Any artwork, logos, or brand guidelines you share with us are used solely for the purpose of fulfilling your order and are not used for any other client or in our marketing without your explicit permission.

Lead times depend on order size and customisation. We confirm a target dispatch window in writing as part of the quote. Standard production lead times range from 10–21 working days from order confirmation.

Shipping is via reputed logistics partners. We provide tracking IDs once parcels are dispatched. Risk in the goods passes to you on delivery to the address you provide.

For multi-address delivery (e.g. shipping to 200 individual employees), the quoted price includes per-address dispatch. We are responsible for arranging collection of delivery addresses through a secure tool we will share with you.

Delivery dates are good-faith estimates. We are not liable for delays caused by events outside our reasonable control (courier disruption, weather, strikes, regulatory holds, and similar events).

Every batch is inspected before dispatch. If any item arrives damaged, defective, or materially different from the approved mockup, notify us within 7 days of delivery with photographs and we will, at our option, replace the affected units or refund their cost.

Corporate gifting products are made-to-order with branding. Returns of opened or used products, or returns based on change of mind after delivery, cannot be accommodated.

You may cancel an order before we have begun production or branding without charge. Once production or branding has begun, the advance is non-refundable because materials have been procured and labour committed. We will provide an honest assessment of where the order stands when you ask.

The Site — including the MintBox name, logo, copy, photography, layout, and code — is owned by MintBox and protected by Indian and international intellectual property laws. You may not copy, redistribute, or use any part of the Site for commercial purposes without our written permission.

Your brand assets (logos, fonts, brand guidelines) remain entirely your property. Our use of them is strictly limited to fulfilling your specific order.

You agree not to:

• Submit false or misleading information through any form on the Site.
• Attempt to access non-public areas of the Site or interfere with its operation.
• Scrape or automate access to the Site beyond what robots.txt permits.
• Use the Site to send unsolicited communications or for any unlawful purpose.

To the maximum extent permitted by law, our total liability for any claim arising out of or related to your use of the Site or any order placed with us is limited to the amount you paid us for the order in question, or INR 25,000, whichever is lower.

We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of revenue, profit, goodwill, or anticipated savings, even if we were advised of the possibility of such damages.

Nothing in these Terms excludes liability that cannot be excluded by law.

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms or any order is subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.

We prefer to resolve issues directly and informally. Please email hello@themintbox.infirst — we respond promptly and take complaints seriously.

We may update these Terms from time to time. The current version is always available on this page, with the “Last updated” date at the top. The Terms in force when you confirm an order govern that order, even if these Terms are subsequently updated.

For any questions about these Terms, reach us at:

• Email: hello@themintbox.in
• WhatsApp / Phone: +91 86182 37189
• Office: 2nd Floor, Sobha Alexander Plaza, Ashok Nagar, Bengaluru 560 025, India